SUPPORT
Include the right details
- Project name and the affected web or mobile area.
- What you expected, what happened, and the exact steps leading to it.
- The time of the issue and any visible error message.
- A redacted screenshot where it will help explain the problem.
Keep the request safe
Never include passwords, verification codes, payment details or private credentials. For an urgent site-safety issue, follow the project emergency process before waiting for product support.