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Cannot access a project

Resolve the common invitation, account and access causes of a missing project.

3 min read  ·  Last updated: August 2026

Project Members workspace
Project Members workspace
Project access user search
Project access user search

Check these first

  1. Confirm you are signed in with the email address that received the invitation.
  2. Open the invitation link again and check whether it has expired.
  3. Ask a project administrator to check your member record and project access.
  4. Refresh the Project List after the administrator updates access.

Contact support

If access is still unavailable, provide the project name, your sign-in email, the time of the issue and any error message. Do not send passwords or verification codes.